Supervisors should go to the Emergency Procedures section through the Supervisor Page in MyLogin. The Login to the Supervisor Page can be found on the Letter for the Supervisor in the exam package. The tab Emergency Procedures provides solutions for 3 different scenarios:
1. How to restore Connection with QuestionMark (QM) when a candidate loses connection.
2. How to reset QuestionMark to restart the exam for your candidate(s).
3. How to receive the exam on paper (as a pdf) in case there are computer issues.
The Order Person also has access to these Emergency Procedures in MyLogin by going to the corresponding tab in the session.
If you have any questions about the Emergency Procedure, please contact our Support Team.